Meet the Somerset Agents

Our team of Agents has expanded and diversified greatly since launching in 2012 and we now have over 60 Agents working with Somerset’s people and communities!

The CCS Agent teams are:
– Village Agents
– Community Agents
– Home First Agents
– Cancer Support Agents

Scroll down for a description of each type of Agent

Here to help

Village Agents

A Village Agent can help you if you are over 18 years old and need help, support and advice on nearly anything!

  • Do you have a problem that can be fixed by accessing the right people, services or agencies, but are unsure of where to begin?
  • Are you an unpaid Carer who looks after others (no matter how informally) and need a little help and support? Click here for our Carers service info. We can also offer meal respite packs for you and the person you care for. Get in touch here >>> Click here
  • Do you live alone, and feel isolated or lonely?
  • Do you have a problem and do not know who to turn to?
  • Does your community have a collective problem that needs a kickstart to solve?
  • Are you struggling to afford food, or would benefit from pre-cooked frozen meals, especially if you aren’t able to cook – Click here

Our team of dedicated professionals WANT to help you – click here to request a call back from the team.

* All conversations are treated with the strictest confidentiality *

Here to help

Community Agents

Community Agents work with people following a referral from Adult Social Care. They cannot be contacted directly without a referral.

  • They offer free, confidential practical support and refer or signpost to relevant agencies and service providers
  • They explore a holistic range of solutions and support for people and develop a package to help the individual
  • They can find, apply for, and secure grant funds for individuals to help meet a wide range of issues
Here to help

Cancer Support Agent

Are you or your family affected by cancer? If you are living with cancer in the South Somerset and Mendip area our Cancer Support Agent is here to help.

They can help you access practical, financial, and emotional support within your local community, tailored to when you and your family need it.

The Cancer Support Agent can help with:

  • Transport
  • Benefits guidance
  • Practical help
  • Emotional support .. and more!

They can also put you in touch with a team of dedicated volunteers who offer help with practical household tasks and someone to talk to.

Contact Kristel Van Der Schyff | | 07798 703 321

Here to help

Home First Agents

Our Home First Agents can support you or a loved one’s transition home from the hospital.

  • From health and housing to finance and transport – advice and support is here for you
  • NHS staff who would like to discuss discharge options and support available for their patients are welcome to contact their local Home First Agent
  • Help deliver a package of care for you or your loved one as you leave the hospital
  • Drop-in Talking Cafes in Musgrove Park Hospital and Yeovil District Hospital.
Here to help

Agent Evaluation 2022

Community Council for Somerset (CCS) commissioned the evaluation of the Somerset Village and Community Agent service, delivered by Smart Communities Ltd.

The aim is to identify current and potential unmet needs of specific cohorts within Somerset communities, whilst simultaneously generating learning opportunities about the service and areas for future improvements.

Click here to download